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Code of Ethics

Craig Hitchens Therapies abides by the Natural Medicine Alliance Australia code of ethics to ensure that you get honest, ethical services.

Codes of Ethics and Conduct

Natural Medicine Alliance Australia

*(the code of conduct will be developed further and made official by the NMAA board once voted in).

This Code of Ethic and Conduct applies to the provision of health services by:
Holistic Naturopathic practitioners, as well as other Natural Therapies, who are not subject to the government scheme for registration* under the Health Practitioner Regulation National Law.* deemed to be safe

Existing code of Ethics/Conduct for unregistered practitioners:

NOTE: Natural Therapy Practitioners practice safe, non-invasive and drugless Active Preventative and Health Care Support.

NOTE: The term “Practitioner” is used in this Code, as to mean and include all Natural Therapy Practitioner Modalities.

Practitioners to provide services in safe and ethical manner:

  1. Practitioners must provide health services in a safe and ethical manner.
  2. Practitioners must maintain the necessary competence in their field of practice,
  3. Practitioners must NOT provide health care of a type that is outside their experience or training, or not qualified to provide.
  4. Practitioners must prescribe/recommend only treatments or appliances that serve the needs of the client.
  5. Practitioners must recognise the limitations of the treatment they can provide and refer clients to other competent health practitioners.
  6. Practitioners must encourage clients to inform their treating medical practitioner (if any) of the treatments they are receiving.
  7. Practitioners must have a sound understanding of any adverse interactions between the therapies and treatments provided or prescribed and any other medications or treatments, whether prescribed or not, that the health practitioner is aware the client is taking or receiving,
  8. Naturopathic Health Practitioners must ensure that appropriate first aid is available to deal with any misadventure during a client consultation.

Practitioners to adopt standard precautions for infection control:

  1. Practitioners must NOT treat notifiable conditions (infectious diseases).
  2. Practitioners must adopt standard precautions for the control of infection in their practice.

Practitioners not to make claims to cure certain serious illnesses:

  1. Practitioners must NOT hold themselves out as qualified, able or willing to cure cancer and other terminal illnesses.
  2. Practitioners may make a claim as to ability or willingness to treat or alleviate ‘the symptoms’ of those illnesses if that claim can be substantiated.

Appropriate conduct in relation to treatment advice

  1. Practitioners must not attempt to dissuade clients from seeking or continuing with treatment by a registered medical practitioner.
  2. Practitioners must accept the right of clients to make informed choices in relation to their health care.
  3. A health practitioner who has serious concerns about the treatment provided to clients by another health practitioner must refer the matter to the Health Care Complaints Commission.

Practitioners not to practise under influence or alcohol or drugs

  1. Practitioners must not practise under the influence of alcohol or unlawful drugs.
  2. Practitioner who is taking prescribed medication must obtain advice from the prescribing health practitioner on the impact of the medication on his or her ability to practice and must refrain from treating clients in circumstances where his or her ability is or may be impaired.

Practitioners not to financially exploit clients

  1. Practitioners must not accept financial inducements or gifts for referring clients to other health practitioners or to the suppliers of medications or therapeutic goods or devices.
  2. Practitioners must not offer financial inducements or gifts in return for client referrals from other health practitioners.
  3. Practitioners must not provide services and treatments to clients unless they are designed to maintain or improve the client health or wellbeing.

Practitioners not to misinform their clients

  1. Practitioners must not engage in any form of misinformation or misrepresentation in relation to the products or services provided or as qualifications, training or professional affiliations.
  2. Practitioners must provide truthful information as to his or her qualifications, training or professional affiliations if asked about those matters by a client.
  3. Practitioners must not make claims, either directly or in advertising or promotional material, about the efficacy of treatment or services provided if those claims cannot be substantiated.

Practitioners not to engage in sexual or improper personal relationship with client

  1. Practitioners must not engage in a sexual or other close personal relationship with a client.
  2. Before engaging in a sexual or other close personal relationship with a former client, a health practitioner must ensure that a suitable period of time has elapsed since the conclusion of their therapeutic relationship.

Practitioners to keep appropriate insurance

  1. Practitioners should ensure that appropriate indemnity insurance arrangements are in place in relation to theirpractice.

Practitioners to display code and other information

  1. Practitioners must display a copy of each of the following documents at all premises where the health practitioner carries on practice:
    (a) this code of conduct,
    (b) a document that gives information about the way in which clients may make a complaint to the Health Care Complaints Commission, being a document in a form approved by the Director General
  2. Copies of those documents must be displayed in a position and manner that makes them easily visible to clients entering the relevant premises.



The Code of Conduct for unregistered health practitioners sets out what you can expect from your provider.

If you are concerned about the health service that was provided to you or your next of kin, talk to the practitioner immediately. In most cases the health service provider will try to resolve them.

If you are not satisfied with the provider’s response, contact the Inquiry Service of the Health Care Complaints Commission on (02) 9219 7444 or toll free on 1800 043 159 for a confidential discussion.

If your complaint is about sexual or physical assault or relates to the immediate health or safety of a person, you should contact the Commission immediately.

What is the Health Care Complaints Commission?

The Health Care Complaints Commission is an independent body dealing with complaints about health services to protect the public health and safety.

For more information about the Health Care Complaints Commission, please visit the website

Contact the Health Care Complaints Commission

Office address: Level 13, 323 Castlereagh Street, SYDNEY NSW 2000

Post address: Locked Mail Bag 18, STRAWBERRY HILLS NSW 2012

Telephone: (02) 9219 7444

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Client Testimonial

I highly recommend Craig Hitchens and his services. Craig has helped and supported me through some very difficult health problems using NES and general nutritional advice. Craig has often provided advice and done research without me asking, sometimes without charging me, in his free time. He is a caring, well informed, passionate and highly motivated natural health practitioner. I Feel that NES has cured me of chronic Epstein Barr virus that left me bed ridden for 5 years. My chronic fatigue has been significantly reduced and I'm now living a normal, happy life.
Sylvia MacLeish - CFS Sufferer

Contact Details

Craig Hitchens Therapies
3 Duffy Place
Dunsborough, Western Australia, 6281
PH: 0421 213 898
Consultation by appointment.
Times: 12.00pm – 5.00pm Mon – Fri.
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