Just a short note to let you know of some changes I am making to my pricing in relation to missed appointments.
As you know I am a sole operator and have been for the duration of my time in business. When someone misses an appointment with out giving me notice I am unable to fill the position and as a result lose money and more importantly, someone else misses a spot they may have needed.
I have been very understanding of this in the past as everyone is subject to unforseen circumstances from time to time. However, in recent months this has become all too common with too many people who are simply stating they forgot!
This is no longer acceptable as it is costing me thousands per year in missed appointment fees and extending the time others have wait for an appointment.
Please be FULLY AWARE that if you miss an appointment with out 24hrs notice prior or fail to have a legitimate reason, you WILL BE CHARGED A $20 MISSED APPOINTMENT FEE as of 1st of August 2015. This fee will be added to the cost of your next appointment as ALL missed appointments are now logged.
Please understand that I must, like any other business, keep things in check and unfortunately this has become a nesecary measure. I love my work and I ALWAYS do the best I can for my clients. This will not change :)
Many thanks for your understanding.